Very inspiring book with a really pragmatic approach. The author makes reference to ‘popular’ culture (from sport to… The Simpsons!) which illustrates quite well the concepts.
My favorite part of the book? This one: “If you find yourself saying ‘in my opinion’ more than once a day, then it could be that you have a problem. Instead of broadcasting your opinions, remember to ask ‘are you asking for my opinion or my advice ?’ The two things are very different: advice guides the receiver into drawing their own conclusion, while an opinion (especially from a superior) sets down the fundamental position or belief of that person. (…) In any case, opinions result in personal battles and fierce arguments whereas ‘advice, suggestions and ideas’ are open for creative thought and debate.”
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Content subject to copyright, Harley Lovegrove 2011